Quality

At Primatics, we are committed to providing our clients with quality products and services that continually meet and exceed expectations.

CUSTOMER FOCUS

At Primatics, we focus our resources on adding value to our products or services. We achieve this by ensuring that the objectives of our organization are linked to customer needs and expectations, communicating customer needs and expectations throughout our organization, measuring customer satisfaction and acting on the results, and systematically managing customer relationships.

INVOLVEMENT OF PEOPLE

Everyone at Primatics is personally charged with the continuous improvement of quality standards—we foster innovation and creativity (and continuously improve the quality of our products and services) by holding everyone accountable for their own performance, by encouraging the free sharing of knowledge and experience, and by actively encouraging everyone in our employ to seek opportunities to enhance their competence.

PROCESS APPROACH

At Primatics, we believe that improved quality can be achieved more efficiently when activities, and related resources, are managed as a process. This leads to lower costs and shorter cycle times through effective use of resources—resulting in consistently improving and predictable results as well as focused and prioritized improvement opportunities.

SYSTEM APPROACH TO MANUFACTURING

The identification, understanding, and management of interrelated processes—as a system— contributes to our organization’s effectiveness and efficiency. This helps us achieve our primary objective of delivering a defect-free product in a reasonable delivery window, and helps us better understand organizational capabilities as well as develop structured approaches that harmonize and integrate key processes.

CONTINUAL IMPROVEMENT

At Primatics, the continual improvement of our organization’s overall performance is a perpetual goal—we achieve continual improvement by measuring the variation of the inputs to our products performance.