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Quality

Mission

Primatics, Inc. is committed to providing its customers with quality products and services that continually meet and exceed customer expectations.

Principles

Customer Focus

We focus our resources on adding value to our products or services for our customers. We achieve this by ensuring that the objectives of our organization are linked to customer needs and expectations, communicating customer needs and expectations throughout our organization, measuring customer satisfaction and acting on the results and systematically managing customer relationships.

Involvement of People

People at all levels of our organization are involved in continually improving quality. We foster innovation and creativity and further our quality goals by holding everyone accountable for their own performance, encouraging free sharing of knowledge and experience while encouraging all to actively seek opportunities to enhance their competence.

Process Approach

Improved quality is achieved more efficiently when activities and related resources are managed as a process. This leads to lower costs and shorter cycle times through effective use of resources, consistent / improving and predictable results as well as focused and prioritized improvement opportunities.

System Approach to Manufacturing

Identifying, understanding and managing interrelated processes as a system contribute to our organizations effectiveness and efficiency in achieving its primary objective; delivering a defect free product in a reasonable delivery time. This helps us better understand organizational capabilities as well as develop structured approaches that harmonize and integrate key processes.

Continual Improvement

Continual improvement of our organizations overall performance is a permanent objective. We achieve continual improvement by measuring the variation of the inputs to our manufacturing processes and analyzing how these variations affect our products performance. Primatics has been able to make continual improvements in our products, as well as allowed us to streamline our manufacturing and form stronger relationships with our suppliers, dramatically improving our efficiency.